April 7, 2020

MidSouth Helping Members

Update- September 1, 2020

Over the past few months, MidSouth made decisions that put our members first during the COVID-19 pandemic. We aimed to alleviate some of the pressure caused by financial hardships. To help those experiencing financial difficulty, MidSouth suspended past due fees and disconnects as our community worked to get back on its feet. MidSouth also shared community-based agencies who could help members through financial difficulties. Additionally, your electric cooperative returned $7.3 million back to members in the form of Kilowatt Relief. The Kilowatt Relief program credited money back into the accounts of active members, effectively lowering their electricity bills in the hot summer months.

As the country returns to normal, MidSouth will begin resuming its standard business policies. Effective October 1, 2020, disconnects and past due fees for non-payment will resume. Members effected by this change will be provided with an opportunity to request an extension or set up a deferred payment contract on their outstanding balance. These deferred payments will be in addition to future bills.

MidSouth remains focused on its 80-year-old mission to increase the quality of life and economic health of its service territory. If you have any questions, please contact us at 936-825-5100.


Paying Bills During COVID-19

During times of economic and social unrest MidSouth Electric Co-op always focuses on its members first, whether its keeping the lights on or helping with paying bills. Currently, MidSouth employees are working with members affected by COVID-19. If you or your neighbor have been affected by COVID-19 please reach out to our member service team for assistance with paying your electric or water bill. We partner with local community-based agencies that can help you through financial difficulties. Our mission has always been and will be providing quality service at a reasonable price, bringing vital services to increase both the quality of life and economic health in the MidSouth service area.

The following agencies may be able to assist you if you are having trouble making your payment for electric service.

For All Members:

Project Unity ­: 979-595-2900

Texas Electrical Assistance: Dial 211

For Residents in Brazos, Grimes, Madison, Walker, and Waller counties:

BVCAA: 979-846-3723

Texas Electrical Assistance: Call 211

For Walker County Residents:

Community Organization Missionary Endeavor: 936-295-0671

Texas Electrical Assistance: Dial 211 Huntsville District

For Waller County Residents: 

Texas Electrical Assistance: Dial 211 Huntsville District

For Madison County Residents:

Son-Shine Outreach Center: 936 348-5282

For Montgomery County Residents:

Community Assistance Center: 936-539-9211

Salvation Army: 936-760-2440

Vincent De Paul: 936-539-1188

For Grimes County Residents:

St Mary’s or St Joseph’s: 936-894-2223

Categories: Community